“Rapport have worked with Vodafone to deliver innovative and customer centric solutions to our customers and enabled us to meet the needs of the constantly evolving Contact Centre industry. Although I can trust in Rapport to provide independent consultancy and information to the customer, they are also a trusted Partner and work with us to provide joined-up solutions that exceed expectations.” Inbound Product Manager, Vodafone www.vodafone.com
Where Rapport identify and quantify issues, and make recommendations for change, we entrust Ember to deliver the solution. They use their combination of financial analytics, forensic benchmarking and deep performance understanding to deliver robust insight into customer operations and strategy.
This shows companies how they really compare, thereby enabling optimum service and sales capability for their business. Find out more at www.emberservices.com
Rapport measure the impact of poorly configured IVR’s, scripts, routing and on-hold experience – SOH deliver the solution to address these. Once change has been implemented, we’ll measure the improvement and pay-back that SOH have achieved. Find out more at www.soh.co.uk
Customer Journey Consultancy
Where Rapport have identified areas of poor customer experience and high customer effort CJC can help identify the root causes. Working with customers and cross-functional teams they will develop, validate and help you deliver a programme of change that measurably improves sales, retention, satisfaction and lifetime value. Find out more at www.customerjourney.uk.com
National Outsource Association
We work closely with the NOA to ensure our Outsourcer insight services are aligned with industry requirements. The NOA is the leading association serving both the outsourcing professional and the global outsourcing industry.
Their vision is to grow the size and positive reputation of the outsourcing industry. Their mission is to be both the home and global ambassador of world class outsourcing. www.noa.co.uk