Our thinking…

Sabio acquires Rapport

Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans Acquisition to provide Sabio customers with […]

Posted by Nick Velissarides in Uncategorised

Cost per call is dead – long live…?

Despite being one of the most common remuneration model for outsourced contact centres, charging Clients on a cost per call basis is just bad. It’s bad for Clients and bad for customers. Since 1996 companies with […]

Posted by Nick Velissarides in Outsourcing

Make your first impressions count

Prospective customers, as they are only human, will form an impression of your company in seconds; first impressions that will either set your brand apart and get conversations off to a flying start, or will […]

Posted by Graham MacIntyre in Customer Experience