Lost caller capture
Sales callers who fail to get through to an agent and subsequently don’t call back present a lucrative opportunity.
With our ‘Call-Capture’ service, you can identify them before they buy from your competitors and reverse negative brand perception.
As well as quantifying the lost profit these potential sales represent, we supply profiles of these callers for an outbound call the next morning after checking they haven’t already called you back. This makes it easy to convert a significant proportion into low cost new business at the same time as enhancing your brand image.
Our proven package of measures includes agent scripts, advice on legalities and automated delivery of the caller file into the call centre as soon as it opens.
When the cost of regenerating this level of lost interest is factored in, ‘Call-Capture’ is one of the fastest and most cost effective ways to improve your bottom line.