Outsourced contact centres

However watertight the contract or smart the lawyers, outsourcing part or all or their contact centre is one of the biggest leaps of faith a business can make.

The main reason these deals unravel is when the trust breaks down, and a key driver for this is a lack of visibility of the operations’ performance.

We’re able to bring that visibility daily to a range of key business metrics and, as as an independent party with no axe to grind, are seen as an honest broker by both parties providing a single view of the truth.