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Privacy

Rapport is committed to ensuring that your privacy is protected when you visit our website and we undertake to protect your privacy wherever possible. We gather information either indirectly, via the technology in our website, or directly, via information you provide voluntarily when using the site. In either case, we will only use the information to improve our services to you or to improve the site itself.

Where we ask you to provide data, we will explain how the information will be used so that you can choose whether or not to provide it. We will not sell the information you provide or share it with external parties. If there is a particular need or benefit to sharing the information with another party, we will seek your permission before doing so.

We do not usually collect sensitive personal data through our website but if you provide this kind of data voluntarily, you consent to our use of the data, subject always to the applicable laws. Given the open nature of the Internet, we recommend that you do not provide any information that you consider sensitive unless you really want to.

If you want to know what information we hold on you, please apply in writing so that we can tell you what it is. If the information we hold is inaccurate in any way, we will correct it. Where we allow users to login to access services through the website, such users agree by their continued use of the site to the following:

  • Not to share or disclose their username/password details to others.
  • Allow their IP address to be captured at login.
  • That any extract, be it data, design, download, pictorial representation or similar from this service will be used only for their own internal company purposes and that no such extract will be shared with any third party without written permission from a director of their company, such permission to be copied to Rapport at the address above.

In order to protect client security, Rapport will not grant access from unregistered IP address locations Concurrent access under the same user logon is prohibited and will lead to suspension of the user’s account.

Featured Clients

Abbey

Created an agent staffing model using integrated call centre and network data

Samaritans

Developed comprehensive analysis of UK’s most complex call routing set-up and reduced failed callers by 74%

TV Licensing

Provided customer experience benchmarking and auditing of third party call centres, measuring levels of avoidable repeat calls

View Our Clients
Have a specific question? Give us a call on 0800 180 4430
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