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Increase Advertising ROI

The premise underlying this conundrum is the inability to accurately gauge which activity actually generates sales and which provides zero return by merely generating interest. This is where Rapport can help.

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Media Manager

Media Manager is our interactive desktop tool providing at-a-glance campaign performance by creative, title, format, size and other desired parameters.

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Media Solutions

Rapport’s monitoring, analytical, insight and consulting solutions cover the entire spread of Direct Response channels. This means that you can easily benchmark one channel against another, or compare or test different media within the same channel type.

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Campaign Forecasting

It’s not uncommon to find a less than satisfactory, ‘them and us’ relationship between call centres and marketing departments, the root cause often being poor forecasting.

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Improve Operational Efficiency

Prerequisite to our approach is measuring the customer experience in full. All too often, calls are measured only from the moment they are answered by an agent. Our process ensures a complete view including insights into caller behaviour provided by tracking individual callers (rather than volumes) 24/7.

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4-Sight Offline

4-Sight Offline covers a range of services to identify, pinpoint and rectify the most common issues experienced within house or outsourced call centre operations ... issues you may not even realise you have.

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4-Sight Online

4-Sight Online, the perfect complement to Rapport’s offline service, is a browser-based reporting tool that makes it easy for you to keep track of inhouse or outsourced call centre performance.

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Benchmarking

With more than a decade of collating and analysing blue chip client call data, Rapport has built a unique set of metrics against which to benchmark your operation.

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Operational Forecasting

Our forecasting models help resource planners plan for the optimum resource level taking into account how marketing campaigns or back office functions will impact on inbound volumes.

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Featured Clients

BBC

Calculated the proportion of the UK population who contact the BBC each year, and revealed the contact experience

Loot

Enhanced customer service levels through call centre benchmarking, identifying bottlenecks and improving agent resource planning

NTL

Led to a switch in regional TV buying strategy that resulted in an almost two-fold increase in response for the same media spend

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Telephony Services

Telephony Services

Our services are designed to improved efficiency across both direct response marketing and call centre operations...

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Have a specific question? Give us a call on 0800 180 4430
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