“We've improved forecasting accuracy by 16% year on year and saved considerable time getting to the heart of issues...”

Direct Propositions Manager

Legal & General

Optimise your call centre workforce…
improve response forecasting

Improve forecasting

Enjoy faster and more accurate, automated forecasting with MediaManager; in minutes it produces forecasts that can take hours with traditional methods.

The graphical outputs show how campaigns perform, day by day, against forecast. Suddenly response curves become a snip and issues like delayed mail delivery or door drops that haven’t been dropped can be instantly spotted. What’s more the system then allows you to re-forecast with a click.

By aggregating response curves across all activity you can predict when the peaks and troughs will fall and take steps to smooth traffic or flex resource. With fewer surprises more callers get through first time, overstaffing diminishes and profitability improves.

To arrange a demonstration contact us.

Automated call forecasting tool